By February 6, 2019 Read More →

The Positive Impact Training Your Staff Has on Your Profit

Pinnacle Training Solutions (the award-winning personal development company to the Electrical Industry) has announced their new ‘Three-Step Programme’ for 2019.

Pinnacle’s 2019 programme, designed specifically for electrical wholesalers, is focused on two of the industry’s biggest current challenges – retaining and improving bottom line margins. Have you thought about how your team can effectively sell more add-ons during the day? Or about how they ensure your customers will return to buy from your branch?

You may already recognise the majority of your people as being current or future stars, so wouldn’t empowering them to question themselves and give ideas, accelerate their learning in the most positive of ways for you?

Developing Your Current & Future Stars

This exciting three-step programme entitled ‘Customer Excellence’ gives both new and experienced trade counter and internal sales team members the opportunity to learn key skills to easily increase order value and profit in a nonaggressive way, whilst also generating quality sales and becoming a value-added resource for your customers. Pinnacle value opinion and encourage attendees to challenge their trainers and often find the best way to explore new ideas is through debate and the input of others.

All delegates have the opportunity to participate in three fun, informative & interactive workshops beginning this coming March across the North, Midlands and South, that will help them assess their own customer service approach and how positive changes can ultimately ensure your customer loyalty and increase your branches profit.

Part 1 Excelling at Customer Service
✓ Actively ensure your customers will return to buy from YOU
✓ The importance of time management skills
✓ Why customer service excellence provides you with a competitive advantage
Part 2 Creating Impact in Your Branch
✓ Why first impressions with your customers are important
✓ How to effectively sell add-ons and promotions
✓ The basics of negotiation & increasing order value profit
Part 3 Pro-active Internal Sales
✓ Maximise business from both new & existing customers
✓ Total focus on sales development. Being an ‘Order Creator’ not a ‘Order Taker’!
✓ Pro-active communication to make more out of your customers

For a free, no obligation consultation, please email or call a member of our Marketing Team on 01952 462300

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