Customer Service: Knowledge is Power!
Varilight’s Andrew Wilson reflects on the growing importance of knowledgeable personnel in customer service functions to support wholesalers. Varilight won the Best Supplier Customer Service award in this year’s EW Awards. With the current focus on smart technologies in the wiring accessories market, such as programmable lighting control products and integrated home automation systems, […]
Trade counter tactics: getting it right
After reading editor, Debbie Eales’ column about customer service in the May issue of Electrical Wholesaler, Chris Stokes, Director of CPS Business Development was inspired to offer some advice of his own, with advice on five common scenarios that can happen on a wholesaler’s trade counter… Enthusiastic, but inexperienced The newest and least experienced member […]
Tags: Chris Stokes, CPS Business Development, customer service