Chichester wholesaler scoops industry award

Branch manager Tim Cousins (right) with his team

The Chichester branch of electrical wholesaler Kew Electrical has been named best individual branch in the UK.

The award-winning electrical wholesaling company has had a branch in Chichester since 2003 and now employs 18 people in the town.

Speaking from the company headquarters in Brighton, deputy managing director Nik Mulcahy said: “We started in Chichester from scratch. We did not inherit or buy a business, but a lot of the staff knew the area already because they’d worked for other wholesalers in the area.”

Kew has enjoyed a record amount of business in the town in recent months, says branch manager Tim Cousins, and is still growing.

Mulcahy says Kew’s reputation helps it hold its own against its new competitors: “The reputation we have in Chichester does not happen overnight, it’s taken years and years of relationship building, groundwork and knowledge of the area.

“Our staff have intimate knowledge of the customer base, they know what customers want. They stock the right products for that town. They have working relationships with individual customers over a long period of time so they virtually become friends.

“It’s taken years of reputation building to get to the point where we can say Chichester is one of the best electrical wholesaling branches in any town in the country.”

Kew Electrical is no stranger to awards, having bagged a Wholesaler of the Year trophy at the Electrical Wholesaler Awards on no fewer than four occasions: in 2015, 2016, 2017 and again this year.

Also this year, the company won two other awards for best overall customer service and the best wholesaler with 6-25 branches.