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Customer Service: Knowledge is Power!
By September 26, 2018 Read More →

Customer Service: Knowledge is Power!

Varilight’s Andrew Wilson reflects on the growing importance of knowledgeable personnel in customer service functions to support wholesalers. Varilight won the Best Supplier Customer Service award in this year’s EW Awards.   With the current focus on smart technologies in the wiring accessories market, such as programmable lighting control products and integrated home automation systems, […]

How can you grow your business from existing low spending accounts?

How can you grow your business from existing low spending accounts?

Electrical wholesaler training advice, with Barry Hall, Sales & Management Training Consultant, Pinnacle Solutions – a specialist training company working specifically within the electrical wholesaling and manufacturing markets. When businesses are constantly under pressure to grow turnover and profitability, it can sometimes seem an impossible task. Given all the new entrants into the marketplace – […]

CP Electronics supplies lighting controls for Oswestry Hospital Cancer Unit

CP Electronics supplies lighting controls for Oswestry Hospital Cancer Unit

A state-of-the-art bone cancer centre at The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) puts energy efficiency first, thanks to CP Electronics’ leading Vitesse Plus standalone lighting control system. The Montgomery Unit at RJAH treats patients with bone and soft tissue sarcomas, bone metastases, benign bone and soft tissue tumours and tumour-like conditions. It […]

High rise heat: focus on electric wet central heating boilers

High rise heat: focus on electric wet central heating boilers

With many areas turning to high rise buildings to combat ‘the housing crisis’, demand for electric wet central heating boilers is also on the rise. Alan Clarke, Technical Support Manager at Heatrae Sadia, discusses the benefits of these systems and why wholesalers should be recommending them. Despite a slow down in their construction in 2017, […]

UK consumers in the dark over halogen lamp ban

UK consumers in the dark over halogen lamp ban

With the sixth stage of the ErP Regulation (EC) 244/2009 coming into force in September, prohibiting certain inefficient non-directional halogen lamps on the market, a consumer study conducted by LEDVANCE has revealed a lack of knowledge about the ban in Europe. An international consumer survey commissioned by LEDVANCE highlights a significant lack of knowledge about […]

The shocking truth about installer safety

The shocking truth about installer safety

Professional electricians and installers are risking their lives every day by not following basic safety procedures like using a lock out kit or a voltage tester to check charge before starting work, according to new research carried out on behalf of Super Rod and Louise Taggart, who tells her brother Michael’s Story. Some 825 members […]

CASE STUDY: A 5% margin increase for Bonus Electrical!

CASE STUDY: A 5% margin increase for Bonus Electrical!

Kerridge Commercial Systems’ K8 software has delivered cost and time savings across every area business for wholesaler, Bonus Electrical. A key element of the software is its ability to provide the business intelligence that the management team needed, enabling them to analyse sales in more depth… Bonus Electrical is the wholesaling division of the East […]

Getting to grips with the new fire safety standard

Getting to grips with the new fire safety standard

With fire detector technology constantly evolving, standards also change in order to keep up with the latest developments. ESP’s Sales Director, Neil Baldwin, looks at the revised BS 5839-1:2017 standard, to help wholesalers understand the changes. BS 5839-1:2017 fire detection and fire alarm systems for buildings standard provides recommendations for the planning, design, installation, commissioning […]

A guide to the different fire performance characteristics in cable

A guide to the different fire performance characteristics in cable

Simon Hopkins of Prysmian gives a quick reminder of the range of fire performance characteristics that can be expected from different types of cable. With the current acute focus on the issue of fire in buildings, it’s worth taking a second look at the range of fire performance offered by different types of cable in […]

VENTILATION: It’s all in the design

VENTILATION: It’s all in the design

As Mechanical Ventilation with Heat Recovery (MVHR) systems grow in demand, what advice should wholesalers give to customers who are keen to install MVHR but don’t know how to specify the technology? Christian Rehn, National Design and Project Manager of National Ventilation, explains how ventilation system design can be made simple. Mechanical Ventilation with Heat […]