Philips Lighting opens Global Customer Remote Operations Center in Bengaluru, India

Center ushers in new age of services, supporting Philips Lighting’s connected lighting customers across the globe

Philips Lighting has opened a Global Customer Remote Operations Center (ROC) in Bengaluru, India. Equipped with the latest network monitoring technology and data analytics software, the new center will enable Philips Lighting to provide its professional connected lighting customers with a range of services from predictive fault monitoring to in-depth consultancy services based on data insights. The ROC will help its customers to increase their operational efficiency and save costs on energy and maintenance.

Sumit Joshi, CEO South Asia, Philips Lighting, said: “Our new Global Customer Remote Operations Center underlines our commitment to our customers. Through our advanced operations center, we can provide customers with real-time data analytics and insights into their connected operations that will help them to improve their business.”

The ROC has the capability to monitor and analyse data from connected lightings systems, including Philips CityTouch for street lighting, Philips ActiveSite for architectural lighting and Philips InterAct Office for office lighting.

Kurt De Ruwe, Chief Information Officer, Philips Lighting, said: “Bengaluru’s large software talent pool makes it the ideal place to base a Global Customer Remote Operations Center to serve Philips Lighting’s customers globally. Establishing this center is an important milestone and further strengthens our leadership position as the lighting company for the IoT. We are playing an important role in the world of connected lighting through data-enabled services by creating valuable insights for our customers.”

This ROC will offer significant business benefits to clients, including remote monitoring, diagnostics and performance management. The biggest value addition will be system optimisation through predictive maintenance and benchmarking, enabling users to optimize their energy metering and performance. Philips Lighting has partnered with HCL Technologies, a leading global information technology services provider, to develop this ROC on a build-operate and transfer basis.